Primrose Hospice - customer testimonial

Lindsey Tappenden, Internal Account Manager (Charity), worked with Ian to help him plan and set up his entire new store:

"Ian was looking to fit out his new shop on the high street of Bromsgrove. His manager had asked for a 'cake stand' style display and he discovered our 3 tier unit, which perfectly fitted the requirement and makes a perfect first impression when entering the shop. The store is based on a pedestrianised part of the high street so we worked with Ian and the couriers to get the delivery of the shop fitting in a time frame that meant the courier could access the high street. I was thrilled to see how the project turned out and that we could  accommodate their ideas and schedule."

We are proud of ‘the hands-on’ relationships that our Key Accounts and Sales team are able to offer and so we thought it’d be interesting to tell you about some of the fantastic projects we have worked on!

Ian was kind enough to answer some questions about what the process has been like for him and his team:

I have worked in retail all my working life and companies I have worked for over the years have used Morplan, so I was keen to use you when I started with the hospice.

We were opening a brand-new large shop in a new format.

Lindsey helped on the project from start to finish. I provided Lindsey with the store dimensions, and she came back to me with a proposed store layout and list of fixtures and fittings we would need. The process was seamless, with 2-3 Teams calls to walk me through the ideas she had for the store. Her experience in store fit outs meant that I could approach the project with confidence, as this was my first time tackling something like this.

The personal touch from your account manager makes you feel important as a customer and someone you can speak to with queries and order